Gig economy seen creating 1m jobs by 2028

Kenya’s Business Process Outsourcing (BPO) sector is projected to inject a mass employment value of up to one million jobs in five years from the current 36,000, anchored on intensified branding efforts and building of an expansive skill base, an expert forecast states.

The industry, commonly known among users as the gig economy, involves the act of outsourcing some aspects of a business’s operations to a third-party vendor or service provider.