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Regulator goes after airlines over pandemic era fare refunds
Airlines within Comesa that may have denied refunds now face similar penalties, as the Commission analyses the complaints and submissions it has requested from affected passengers.
Travellers whose flights were cancelled during Covid-19 lockdowns in 2020 and 2021 may soon get a reprieve, after the region’s consumer protection watchdog launched a probe into airlines that failed to refund tickets.
The Comesa Competition Commission (CCC) on Monday invited passengers across its 21 member states, including Kenya, Ethiopia, Egypt, and Uganda, to formally lodge complaints if they were denied refunds for cancelled flights, as it began investigations into what it terms unfair treatment of consumers.
