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Safaricom makes U-turn on Bonga points expiry plan
M-PESA Super App for Safaricom customers, with an “Offline Mode” and “Mini Apps” that enable customers to use the M-PESA Super App and complete transactions even without data bundles or when totally offline. PHOTO | DIANA NGILA | NMG
Safaricom has reversed a plan to put an expiry date on its Bonga loyalty programme that had amassed Sh4.5 billion in liabilities by March 2022, which would have seen customers lose points accrued before 2019.
The telco on Tuesday disputed reports that it had set Bonga Points expiry date in an email response to Business Daily questions on the loyalty programme ahead of 2019.
