Helsinki’s Omena Hotel is as strange as they come. Interesting for those who appreciate what technology and novel business operations augur for the future of hospitality and customer service. Does efficiency rank higher to “personal care?”
The hotel offers quite a comfortable abode, albeit a strange one if used to Kenyan hotels — there are no visible concierge, security guards, reception staff nor cleaning staff. Yet everything works. The hotel is super clean and you have to eat elsewhere.
