Good interpersonal communication is vital within the workplace

Such actions ensure that firms meet the requirements of both the business as well as the company’s market in question.

In so doing, it would improve delivery of goods and services to customers and hence long-run prosperity for the organisation. Among the factors that fall within the working situation of employees entails both manager and staff interpersonal communication.

Proper interpersonal communication improves both efficiency as well as effectiveness of a firm.

Vojin Lilic, Irena Popovic and Vojin Popovic define interpersonal communication as the process by which two or more people in a firm send and receive information as well as give feedback on the material that they received. The importance stems from the fact that it ensures smooth running of employees at work.

Therefore, it is the base process by which, as Stuart Leung delineates, employees are able to coordinate the activities that allow for the production of goods and services sold to customers.

Through interpersonal communication within a firm, employees may be engaged in verbal cues, non-verbal gestures, heeding skills, concession activities, problem-solving activities, choice-making activities, and boldness activities, among others.

In order for proper interpersonal communication to occur there must be a sender who first conceptualises the idea in their mind.

They then chose means of communicating it and actualise the message tangibly, through transferring, the message is then delivered to the recipient.

The receiver then decodes the message and may or may not give feedback on the information that they received back to the sender.

Managers, unfortunately, often flippantly make statements to their staff while in a hurry or when they are upset. Communicating while in such a state causes a sender to, as researcher Neale Martin uncovers, lose tact, grace, and concern for consequences.

While stressed or angry, the brain’s prefrontal cortex supremacy in conscious thought loses its place and more primordial areas of the mind take over and focus only on the pith of the point.

For proper communication to take place in business, the sender has to put great consideration into the message. That is in terms of how the message is properly constructed, the most efficient way of transmitting the message, who is the recipient of the message?

And will the recipient understand and receive it well? If disturbed, supervisors should recognize their excited state and intentionally wait to calm down before delivering a communication.

Communicators must also look at noise. Investigate not just the physical noise that is heard by the ear but also anything that interferes with the transmission of the message, such as the health, age, or stress level of the recipient.

Companies also need to ensure that the message within interpersonal communication is adapted to contend with each arising situation.

Also, firms must take into account how an employee might interpret a communication. For example, a boss ought not to continuously remind the employee through interpersonal communication that the boss is superior.