From the 30th floor of Times Tower, Humphrey Wattanga looks out over Nairobi’s skyline with a quiet confidence. For years, the Kenya Revenue Authority (KRA) has carried a reputation of being feared, loathed, and sometimes distrusted by its very clients—the taxpayers.
Indeed, just over a month after taking office, President William Ruto said: “Tax administration has traditionally been a harsh, repressive, menacing affair”.
