Around 2011, an innovative Vodacom employee in South Africa proposed the “Please Call Me” solution to the telecom. This is a USSD function that allows customers to send a text requesting for a call back.
A dispute arose between the innovator, Nkosana Makate and his employer over ownership rights and compensation. This prompted a protracted legal battle over his rights to the innovation. The employee won the case. However, a second dispute arose over the amount of compensation.
