Why mindsets matter at work

Kenyan firms can foster continuous learning by rewarding employees who pursue evening degrees and share their insights.

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Chelimo completed a three-month certificate course in drone repair and accepted an entry level role at a logistics firm in Eldoret.

During the first weeks, her technical drills impressed supervisors, yet she struggled when complex customer demands required creative solutions. She avoided unfamiliar challenges because her training course material had introduced no theory on troubleshooting or ethical decision making.

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