Borrowers on Safaricom’s Fuliza overdraft facility will be allowed to clear their loans using their loyalty points, popularly known as Bonga points, as part of a month-long Christmas campaign, which the telco says is aimed at sharing the season’s celebrations with its customers.
In its annual report for the 12-month period ending March 2023, Safaricom disclosed that the value of unused Bonga points dipped to the lowest point in 12 years, which pointed to an increased redeeming by customers after the telco introduced an expiry date.
