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Focus on insurance firms as 2016 complaints double
Acting CEO of the Insurance Regulatory Authority Godfrey Kiptum (right) and Daniel Kiange, manager trade facilitation at Kentrade, address journalists after a marine cargo insurance forum in Mombasa. FILE PHOTO | NMG
Complaints against insurance firms more than doubled in 2016, new data by the industry regulator showed, piling pressure on players to improve their business operations and enhance transparency.
The Insurance Regulatory Authority (IRA) said 1,080 complaints were filed against insurance companies last year, up from 460 in 2015, an equivalent of a 135 per cent jump.
