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How data science could finally fix Africa’s broken insurance industry
African insurance market holds immense potential. Even though many still see insurance as a luxury rather than a necessity, the rapid growth of mobile technology, digital health platforms, and ride-hailing services across Africa provides a wealth of data sources just waiting to be used.
For too long, the insurance industry in much of Africa has seemed stuck in the past. Think about it: you report a loss, fill out tons of paperwork, and then wait, sometimes for what feels like forever, for your claim to be processed.
This outdated process isn't just frustrating for customers; it also causes people to distrust insurers, especially in a region where trust can be delicate.