How Gen Z factor is reshaping the insurance business

Embedding insurance into the places Gen Z already spends time and money could open new pathways to relevance. Important are distribution channels.

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Kenya’s median age is 20, according to the United Nations Human Development Report 2025, meaning that the average citizen is closer to high school than retirement; closer to TikTok than television.

This reality poses both an opportunity and a challenge for the insurance industry. For decades, insurance products have been built around traditional life stages. Saving for school fees, planning for children or patiently waiting for a pension 30 years down the line.

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Note: The results are not exact but very close to the actual.