Diamond Trust Bank (DTB) has opened its first fully digital branch where clients will conduct all activities electronically when transferring, withdrawing and banking money.
The digitised ATM machines, the first in the country, will take over human services usually rendered by tellers where they will receive money, count and enter the details before issuing a customer with a receipt confirming the transaction.
The staff stationed at the lender's Garden City mall will mainly focus on recruiting new clients mainly targeting the Ruaraka industrial community, residents of new Muthaiga as well as customers and shop operators within then mall.
Those entering the branch will have to use any of the numerous iPads to transact any businesses where DTB staff will mainly offer sales and service activities during the day while the digital platform takes over operations at night.
The listed bank's chief executive Nasim Devji urged staff to work hard and surpass customer expectation so as to help boost their clientele
“Even when technology fails, we must serve our clients’ needs to enable them continue working to improve lives across Kenya,” she said.
Ms Devji said the lender was alive to Kenyans’ passion for a 24-hour economy and a zeal for anything tech thereby creating a new challenge for all companies to adapt to the new 'tastes’ of Kenyans or lose out.
The bank’s Head of Branches, Mr George Otiende, said the 24hour services would soon be rolled out in key branches as demand rises thereby enabling the bank to remain in touch with its customers' needs.