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Safaricom disputes regulator’s assessment of its voice service

CAK director general Francis Wangusi. The
CAK director general Francis Wangusi. The regulator’s 2013 Quality of Service study graded Safaricom’s service as poor. PHOTO | FILE | NATION MEDIA GROUP 

Safaricom is headed for a fresh clash with the Communications Authority (CA) on the regulator’s assessment of the quality of its voice service.

The Nairobi bourse-listed firm says findings of an independent consultant shows the telco has met all but one of the targets set by the regulator, contrary to CA’s 2013 Quality of Service (QoS) study that graded Safaricom’s service with the poorest score as its rivals also fell short.

This is the second time Kenya’s biggest mobile operator has hired an external expert to assess its quality of service, underlining Safaricom’s push to have its network given a clean bill of health.

The telcos are expected to deliver overall performance of at least 80 per cent on eight indicators to be compliant, but Safaricom had the worst score of 50 per cent in the year to June while Airtel, Telkom and Essar each achieved 62.5 per cent.