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Safaricom buys US firm’s software to detect fraud

 Safaricom has since 2014 hosted a mobile money investigation unit comprising police officers. FILE PHOTO | NMG
Safaricom has since 2014 hosted a mobile money investigation unit comprising police officers. FILE PHOTO | NMG 

Telecoms operator Safaricom #ticker:SCOM has bought security software from American technology firm Amdocs to detect and stem revenue leakages.

St Loius based Amdocs and the Kenyan telecoms firm in a joint statement said that Safaricom will deploy its “revenue assurance technology and expertise” to provide “more comprehensive and adaptive revenue safeguards for the entire lifecycle of new services across its business. In a fast-paced industry, Safaricom needs to continuously innovate and create new products and services for our customers, which means modernising our procedures and systems for revenue assurance,” said Safaricom Risk Management Director Nicholas Mulila.

Safaricom, Kenya’s most profitable company, sacked 52 employees suspected of involvement in fraud in the year ended March 2017.

The number was 16 more than the 36 it sent home the previous year.

“With our new robust revenue assurance system from Amdocs we can set dynamic thresholds and auto-action mechanisms on alerts to avoid revenue leakage for the life-cycle of our new digital services,” added Mr Mulila.

Amdocs claimed its software uses machine learning services to “detect, correct, prevent and recover” revenue and cost leakages. “With today’s rapid pace of innovation, service providers like Safaricom are looking for ways to balance the introduction of new digital services in record time and as smoothly as possible while protecting their revenue from unidentified leakage, and ultimately fraud,” said Amdocs chief marketing officer Gary Miles.

Safaricom said earlier the dismissed employees in the year ended March 2017 were involved in asset misappropriation, fraudulent expense claims and corruption.

The rise in the number of those sacked was attributed to new and stringent measures that helped bust previously undetected syndicates.

Dismissed employees were found to have been involved in theft, asset misappropriation as well as policy breaches involving unauthorised access to data systems.

Those sent packing were also involved in fraudulent SIM card swaps and breach of rules governing M-Pesa start key issuance.

Safaricom has since 2014 hosted a mobile money investigation unit comprising police officers.

Last November, the Treasury warned that the collapse of Safaricom’s M-Pesa service could cause widespread disruption in the economy, revealing how deeply entrenched the mobile money platform has become.

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