Safaricom launches braille for visually impaired M-Pesa users


Safaricom Chief Financial Services Officer Sitoyo Lopokoiyit and Dot Incorporation PR and Marketing Manager Ah Rum Cho gift Phyllis Leina with a DOT Braille Watch. PHOTO | COURTESY

Safaricom #ticker:SCOM has launched a braille smart watch to enable blind people use M-Pesa services without having to seek assistance from third parties.

The telco has partnered with a South Korean-based technology firm, Dot Incorporation, to develop the DOT Braille Watch, an innovation that displays short message services (sms) notifications in braille hence enabling visually impaired people to read.

This latest service follows the introduction of the Interactive Voice Response (IVR), another M-PESA solution, that enables the visually impaired and blind customers to be in control of their M-Pesa transactions.

“We are committed to the empowerment of persons with disability by facilitating the availability and affordability of assistive devices and technologies in line with our mission to transform lives. This partnership with DOT incorporation will make life easier for our visually impaired and blind customers through innovation,” Safaricom, Chief Officer, Financial Services Sitoyo Lopokoiyit.

Safaricom’s call optimisation also seeks to help visually impaired and blind people by having specially trained call agents directly receive their call queries.