San Francisco-based taxi-hailing firm, Uber, has so far made more than 12 million trips locally since launch in January 2015.
Uber said in a statement it had seen an increase in the number of trips after lowering its fare and offering occasional discounted rides.
The ride-hailing app, available in Mombasa, Nairobi and Thika, has also seen the number of partners increase to 6,000.
Globally, Uber has made more than five billion trips in the over 570 cities where it is currently available.
To mark the milestone, the firm announced that it would embark on building a “more modern, dynamic, intelligent” features for riders and drivers to further grow the platform.
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To this effect, Uber on Wednesday officially unveiled an ‘in-app’ chat feature locally to enable riders and drivers to communicate through short message services.
Either party can initiate a chat on the app.
“Every great ride starts with the pickup, so we are always thinking about ways to make the pickup experience as frictionless as possible for riders and drivers alike,” said Uber general manager for East Africa Loic Amado.