Last week as we marked customer service week, I had a late lunch with friend who is a human resource specialist. I had an opportunity of getting few tips of hiring good employees for free. One thing that he told me worth remembering is that interviews alone are not the best way to access the suitability of an applicant.
The best way to interview someone, he said, is when they are not aware and are in their natural setting. Thus he told me when he spots a potential candidate or is given a job to evaluate the suitability of an applicant he first visits the person if they work for another firm disguised as a customer. He then talks to colleagues and anyone who knows them within his social networks. He even digs through social media posts to see any clue that may support his evaluation.
