Jubilee Insurance last week launched three digital products aimed at enhancing uptake and better service delivery.
The listed firm’s chairman Nizar Juma said the three products, JubiCare, JubiAgent Medical and JubiAgentMotor will provide insurance products from a Jubilee Insurance App downloadable for free from Google Playstore.
Users of feature phones will also access the services by dialing *643# USSD premium text service; it will also be available online.
The move eliminates use of diaries by agents, the traditional use of paper to document every transaction and the necessity for customer-agent interaction to facilitate transactions.
“The future is digital and my question to our IT team was when would our customer interact with us on a digital platform to transact business. Now we have a platform and the greatest task for our agents is to boost trust among our customers to promote use of our platforms,” he said.
Regional group CEO Julius Kipng’etich said the digital transformation ends use of documents to ascertain identity of customers as Jubilee’s Information technology backbone is linked to the government’s Integrated Population Registration System for prompt identification of customers thereby facilitating virtual execution of transactions.
This, he said, eliminates fears of fraudulent activity online since clients will have to use their individual phones, log in using a PIN for services.
Jubilee agents will also carry out all transactions on their mobile phones where clients will use a paybill number to settle premiums for medical and motor cover.
“If a client raises a medical alert, we can access their location digitally and advise them which hospital nearest to them accepts the Jubilee medical card,” said Jubilee’s Kenya chief executive Patrick Tumbo.