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Safaricom scraps night bundles, extends expiry dates

From left, Sylvia Mulinge, director of consumer business, Bob Collymore, Safaricom CEO, and Stephen Chege, director of corporate affairs at a media briefing on July 10, 2015. PHOTO | COURTESY
From left, Sylvia Mulinge, director of consumer business, Bob Collymore, Safaricom CEO, and Stephen Chege, director of corporate affairs at a media briefing on July 10, 2015. PHOTO | COURTESY 

Safaricom has unveiled new data plans, responding to a public outcry that revolved around the validity periods of bundles especially those accumulated for use during off-peak hours.

The telecommunications firm on Friday morning revised its three plans – daily, weekly, and monthly and 90-day data bundles, all being charged at cheaper rates.

The new tariffs, effective at midnight, will also see the telco scrap the night bundles which were awarded upon purchase of the normal data and only usable between 10pm and 6am.

“Our new data bundles will be available to Safaricom Pre-pay and Post-pay subscribers and they will be able to access mobile Internet service through buying data bundles,” said Sylvia Mulinge, the director for consumer business at Safaricom.

Under the daily plan, customers can purchase seven megabytes for Sh5 to a maximum of 15MB for Sh50. Previously the company’s lowest plan was 5MB for Sh5 with the maximum bundle being 100MB for Sh40.

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The new weekly bundles will be 5MB at a shilling each (current rate is 4MB for Sh5) to 130MB at Sh100 (the current maximum bundle is 65MB at Sh50).

Monthly data plans have similarly been revised from the prevailing minimum of 100MB for Sh100 to 50 gigabytes for Sh6,750 to new rate of 350MB for Sh250 to 12GB at Sh3,000.

The 90-day bundle will only be accessible through M-Pesa and will not be available through rechargeable vouchers.

Subscribers reacted negatively to the prevailing tariffs when they were first launched in February this year, complaining about the ‘inadequate’ expiry dates affixed to their data.

The telecom firm in March responded and revised the expiry periods upwards (to a maximum of 90 days), with no chance of this data rolling over if they are not utilised by the deadline.

Beginning tonight however Safaricom says customers will be allowed to extend their data expiry dates further on condition that they make a new purchase before the period lapses.

Customers with accumulated night bundles will be allowed to use them during the day on condition that they exhaust them within six months.

“We listened to our subscribers and made the necessary changes to the customer journey to allow them to continue to enjoy the unparalleled data experience that only Safaricom can provide,” said Ms Mulinge.

Here is a detailed pricing plan:

Daily data bundles

Daily bundlesData (MB)SMSPrice (Ksh)Validity period
Daily 5MB7MB7524 hours
Daily 15MB15MB151024 hours
Daily 25MB35MB352024 hours
Daily 50MB60MB603024 hours
Daily 150MB150MB1505024 hours

Weekly data bundles

Weekly bundlesData (MB)Price (Ksh)Validity period
5MB5MB57 days
10MB10MB107 days
30MB30MB307 days
65MB65MB507 days
130MB130MB1007 days

Monthly data bundles

Monthly bundlesData (MB)Price (Ksh)Validity period
350MB350MB25030 days
1GB1GB50030 days
3GB3GB1,00030 days
7.5GB7.5GB2,00030 days
12GB12GB3,00030 days

90-day data bundles

90-day bundlesData (MB)Price (Ksh)Validity period
6GB6GB3,00090 days
16GB16GB6,00090 days
30GB30GB9,00090 days
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