Nairobi City Water and Sewerage Company (NCSWC) has announced closure of all its cash offices (banking halls) and directed Nairobi residents to henceforth pay water bills electronically.
Tellers currently working at the cash offices will be most affected as the company moves to cut staff costs through integration of technology.
A number of workers look set to lose their jobs as the Nairobi City Water and Sewerage Company (NCSWC) replaces its traditional banking halls across the city with its agency platforms.
The water firm Tuesday announced closure of all its cash offices (banking halls) and directed Nairobi residents to henceforth pay water bills electronically through the company website, mobile banking platforms or commercial banks.
“Nairobi City Water and Sewerage Company wishes to inform its esteemed customers that we are phasing out our cash offices also known as banking halls across Nairobi city,” said NCSWC in a notice on Tuesday.
The company has since shut its offices in Karen, Eastleigh, Parklands, at The Mall Westlands, on Kampala Road and Enterprise road. The Kasarani cash office will close on March 31 while the Cameo (CBD) office will seize operation on June 30, in what points to job losses.
Tellers currently working at the cash offices will be most affected as the company moves to cut staff costs through integration of technology.
The utility firm said customers can also make payments of their bills at NIC Bank #ticker:NIC, Barclays Bank #ticker:BBK, Citi Bank, Co-operative Bank #ticker:COOP, Sidian Bank, Equity Bank #ticker:EQTY and Diamond Trust Bank #ticker:DTK.
This comes as the utility firm grapples with complains about insufficient water supply in the city slums, which has partly been blamed on leaking pipes.
Nairobi Governor Mike Sonko recently said his administration is looking at sealing loopholes where nearly half of water distributed in the city is lost through non-billing theft. Residents have expressed concern that rationing may return as water in reservoirs continues to drop.
NCSWC acting managing director, Nahashon Muguna, said Thika dam’s water had fallen by 49 per cent to 34 million cubic metres resulting in reduced supply to Nairobi.
Thika dam supplies 430,000 cubic metres of water a day, meeting about 84 per cent of the needs of Nairobi residents. the dam holds about 70,000,000 cubic metres at full storage.
PAYE Tax Calculator
Note: The results are not exact but very close to the actual.
