Driving licence applicants stranded in eCitizen outage

NTSA director-general Francis Meja
NTSA director-general Francis Meja. FILE PHOTO | NMG  

Hundreds of motorists seeking to apply or acquire the digital driving licence were stranded yesterday after a technical hitch grounded the government's online payment gateway eCitizen.

The hitch, which has become frequent, disrupted crucial services by the National Transport and Safety Authority (NTSA).

NTSA director-general Francis Meja said while the Transport Integrated Management System (TIMS), the agency's internal digital platform was working, applicants could not complete payments without eCitizen.

“TIMs is okay but we are having a challenge since this morning (yesterday) from eCitizen which is the payment gateway,” said Mr Meja.

Under its TIMS, the transport sector regulator has taken most of its services online, including driving licence record search and vehiclle inspection bookings.

Other services offered by the transport and safety agency under the online payment platform includes driving licence issuance and renewal and application for road service licences.

The new registration system, according to the director-general, has not only reduced the amount taken to get a log book from 30 days to 10 minutes, but has also locked out cartels, improving revenue collection by 70 percent.