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Society

Involve clients to boost your sales

Your customers should be involved in the sale but are never to be blamed. FILE PHOTO | NMG
Your customers should be involved in the sale but are never to be blamed. FILE PHOTO | NMG 

It was the loudest death knell for National Transport and Safety Authority (NTSA) in particular and the Ministry of Transport in general- the claim that Kenyans, not NTSA, are to blame for the road carnage that continues to ravage us.

Listen to Mr Francis Meja, director general of NTSA in one of his interviews: “This is a societal problem, not an NTSA one. If Kenyans are not self-disciplined this carnage will continue unabated.”

This unfortunate admission followed reprimands by Kenyans incensed by the continual loss of life on our roads; it culminated with NTSA officials running for their lives after angry crowds chased them from an accident scene in Kitui last month.

When you blame your customers for your inability to sell, you cross a line that is difficult to ‘uncross’. It’s not me, you say, it’s them.