Commuters boarding the Madaraka Express train at Miritini station have complained that they have to trek hundreds of metres in order to access the terminal.
Public transport vehicles are not allowed to drop passengers beyond a bridge near the terminus, which is about 300 metres away, forcing them to cover the distance on foot.
“It is a problem for us to walk with children and luggage especially when one arrives a few minutes before the train leaves,” said Allan Kolongo, a passenger who was left by the train this morning.
“As we speak, a woman who had luggage and children has missed the train because she was dropped far away. There is enough parking outside the terminal and we cannot understand why matatus are not allowed to drop us there. It seems those being favoured are people with personal cars which is not right,” he added.
Also, those going to pick arriving passengers have to drive back to Miritini shopping centre if they need to use toilet facilities as they are only available for those travelling.
Passengers have also complained that there is no waiting bay outside the station.
We could not immediately get a comment from Kenya Railways managing director Atanas Maina, who said he was in a meeting as at the time this story was published.
Kenya Railways was expected to introduce inter-county trains starting July 1 but suspended launch of the service, citing lack of enough locomotives.
While Madaraka Express offers a four and half hour express link between Mombasa and Nairobi, the inter-county train will stop at seven stations between the two cities, therefore easing movement of passengers from county to county.