Bank jobs fall for first time in 14 years after services go tech

Commercial banks shed 711 jobs last year due to increased use of technology in customer service, marking the first time employment in the industry fell since 2002.

The Central Bank of Kenya (CBK), in the 2015 annual supervision report, said the number of those employed by the banks fell to 36,212 by the end of last year from 36,923 in 2014.