“The review aims at making the porting process shorter and simpler for the benefit of consumers that wish to port. The key highlight is that consumers will no longer pay porting fees,” it said.
The public notice signed by CA Director-General Francis Wangusi effectively scraps off the Sh200 fees charged for porting and the lengthy period of time one had to wait before the number was deactivated and reactivated under a new regime.
The move effectively empowers CA in management of all numbers that were formally issued to individual operators — Orange, Airtel and Safaricom — which will now be handled by CRDB.
The government has scrapped number portability fees to increase customer satisfaction and competition after the technology failed to live upto its expectations.
Communications Authority of Kenya (CA) on its website says it had resolved to review the procedures and guidelines for provision of mobile portability services following discussions with sector players.
“The review aims at making the porting process shorter and simpler for the benefit of consumers that wish to port. The key highlight is that consumers will no longer pay porting fees,” it said.
The public notice signed by CA Director-General Francis Wangusi effectively scraps off the Sh200 fees charged for porting and the lengthy period of time one had to wait before the number was deactivated and reactivated under a new regime.
The move effectively empowers CA in management of all numbers that were formally issued to individual operators — Orange, Airtel and Safaricom — which will now be handled by CRDB.
Outstanding debt
CA said that number portability services will be provided at all mobile operator owned retail outlets and that an operator will not stop a subscriber from migrating even when they have outstanding debts (airtime, loans, fees or charges) “as there exists a legal framework for solving debt collection, legal, contractual and other related issues’.
“But that does not shield a mobile user from his contractual obligations with his former operator. The new operator will duly inform the user to expect a final bill from their former operator after porting is completed,” says the regulator.
Concerning mobile phone money accounts managed by individual mobile operators, CA said that an account holder will have to withdraw all funds before porting is done adding that if a user fails to pay all outstanding fees and debts, then he/she risks being taken to court for failing to meet their contractual obligation. READ: Mobile transfer firm bids for Tanzania deal
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Note: The results are not exact but very close to the actual.
