Why innovation is Kenya’s hot and sizzling Mount Etna

ICT secretary Joe Mucheru and Standard Chartered Bank of Kenya CEO Lamin Manjang (left) at the launch of the bank’s video banking services on May 16. PHOTO | DIANA NGILA

What you need to know:

  • The rapid technological innovations in the country can be easily likened to Mount Etna’s eruptions — constantly disrupting traditional systems and processes once deemed solid.
  • Companies across the board are competing relentlessly on innovative solutions aimed at enhancing customer experiences.

Occasionally, I like completing simple crossword puzzles. A question that I have come across quite often is “An active volcano in Sicily” whose answer is “Etna”.

This has remained a mythical place to me and I have never given it any thought beyond it being an answer to a crossword puzzle.

That is until I found myself taking in the picturesque breathtaking views and the silhouette of Mount Etna in Sicily, the largest island in the Mediterranean Sea, located in the south of Italy.

Mount Etna is Europe’s tallest and most active volcano and its most recent eruption occurred in February this year.

The rich history of the town traversing through Arab, Greek, Viking, Muslim and Roman influences is evident from its culture, food, art, music and architecture.

The city has lush vegetation obviously attributed to the rich volcanic soils resulting from the nutrient-rich magna spewed by Etna.

However, I could not help but be more enthralled by the bigger mission that took me to Sicily — the 43rd G7 summit.

While it is characteristic for a few African nations to address the G7 summit, Kenya’s invitation alongside Ethiopia, Niger, Nigeria, and Tunisia was a statement speaking to our visibility and relevance in the world, particularly in matters innovation. In his address to the summit, President Uhuru Kenyatta underscored how innovation is right at the core of Kenya’s transformation.

The rapid technological innovations in the country can be easily likened to Mount Etna’s eruptions — constantly disrupting traditional systems and processes once deemed solid.

Companies across the board are competing relentlessly on innovative solutions aimed at enhancing customer experiences.

Such is the aggressive demand for innovation that the once solid banking sector is also adopting fintech, as evidenced by their recent product launches, which make it easier to offer services through mobile or online platforms.

The success story of M-Pesa in securing Kenya’s position as the global leader in mobile money has been told over and over again in both local and global arenas.

The success of this innovation is rooted in the fact that the innovators took time to understand the Kenyan market. Their simple Unstructured Supplementary Service Data approach, otherwise known as USSD code, ensures service delivery to the mwananchi based in the remotest part of the country, operating a feature phone that is probably powered by solar energy.

While the M-Pesa innovation continues to metamorphose to cater for smart devices, USSD has not been eliminated, as it is a reliable backup where Internet connectivity is lacking. This provides an all inclusive support mechanism that the fintechs are fast learning from.

Innovation through social media also shapes topical conversations, particularly amongst the youth in the country.

An army of Kenyans on Twitter (KOT) can create a loud buzz and influence conversations that sometimes find their way in the mainstream media locally and internationally, as we saw during President Obama’s visit to the country with the hashtag #SomeoneTellCNN.

Kenya also has a key role in the pursuit of a single digital economy through the Smart Africa initiative.

With a current membership of 21 countries and counting, the Smart Africa initiative can be the innovation platform that will edge Africa closer to the over one billion market dream.

Once this happens, companies will be able to innovate and sustain themselves through large-scale penetration. The successes currently witnessed by companies such as Alibaba and Wechat that appeal predominantly to the Chinese market can be achieved.

There is no reason why Kenya cannot be at the centre of all this. Just as the mighty Mount Etna sizzles silently beneath before emitting its boisterous magma, so should Kenya continuously exude its might and stir up the docile energy that lies in Africa, and shape global conversations on innovation.

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