Auditor-General Nancy Gathungu last week revealed how the government had little control over the giant e-Citizen system, warning that this could compromise accountability of the billions of shillings processed through the system.
Collections through it average Sh350 million daily up from Sh50 million in the financial year ended June 2023. Business Daily sat with Mr James Ayugi, founder and CEO of Webmasters, which is the firm that built the e-Citizen platform to explain how it has transitioned, data privacy issues and who now earns the controversial Sh50 convenience fee.
