Airtel Money has been compelled to refund a customer nearly two years after he mistakenly sent funds to the wrong number, exposing consumer protection gaps in the mobile money industry.
In a precedent-setting case, the Comesa Competition Commission (CCC) ordered Airtel’s Zambian subsidiary to return $250 (Sh32,300) that a user in the Democratic Republic of Congo (DRC) erroneously transferred in October 2023.
