Safaricom has this year attracted higher levels of customer dissatisfaction over network coverage than Airtel, as a growing share of its users reported difficulties making calls, sending messages, or accessing broadband internet services.
A consumer survey by the Communications Authority of Kenya (CA) shows that 12 percent of Safaricom customers said they were “very dissatisfied” with coverage, up from 4.9 percent last year, overtaking its closest rival, Airtel.
