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Safaricom to compensate users for dropped calls

From left, Information, Communication and Technology Cabinet Secretary Joe Mucheru, Safaricom chief executive Bob Collymore and Communication Authority Director-General Francis Wangusi during the launch of call guarantee and data manager products on Waiyaki Way in Nairobi on June 29, 2016. PHOTO | SALATON NJAU

Safaricom has promised to compensate its subscribers for dropped calls within its network, raising the quality-of-service bar for rivals in an increasingly competitive sector.

Subscribers who suffer dropped calls will get a short message (SMS) notification and thereafter receive airtime compensation worth one minute.
Safaricom CEO Bob Collymore Wednesday said the compensation is limited to Safaricom-to-Safaricom calls.

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