SHA system upgrade glitch hits critical surgery approvals

A surgeon performs a cornea transplant surgery on a patient at Lions SightFirst Eye Hospital in Nairobi on August 12, 2023.

Photo credit: File | Nation Media Group

Patients in need of surgical procedures are now facing prolonged delays as hospitals await crucial system upgrades before services can resume.

For about a week, the Social Health Authority (SHA) preauthorisation portal has been non-functional, leaving critical surgical procedures in limbo and patients suffering in silence.

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