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Bolt revamps ride categories, tightens rules for drivers
Some drivers have criticised the move, saying those moved to the Standard category might get fewer rides since most customers prefer the cheaper Economy option.
Ride-hailing firm Bolt has introduced a new vehicle category and updated its operating rules, relegating older and smaller-engine cars to a cheaper tier, in a move is aimed at improving driver earnings and enhancing the customer experience on its platform.
Bolt, one of the leading players in Kenya’s digital taxi market, has unveiled a “Comfort” category for larger vehicles that previously operated under “Bolt Standard,” while introducing new requirements—such as working air conditioning and a maximum age of eight years—for cars in this tier.
