Hundreds of customers who booked flights on Etihad Airways to fly on the Abu Dhabi-Nairobi route starting June 1 are now demanding to be refunded the extra booking fees they incurred to get tickets from other carriers after the airline put on ice plans to restart passenger flights on the route.
Affected clients, who requested anonymity, said the delay in refunding airfares for tickets sourced via travel agents had caused a huge financial strain on them.
