Shadow AI: The hidden technology spreading through Kenyan offices

A manager asks her junior to prepare an analysis of a new market. The employee turns to an AI chatbot, queries it, formats the responses into a presentation and sends it to the manager.

The manager may not know the analysis – complete with figures, trends and recommendations – was produced by an AI tool. She cannot know which sources the system relied on, the timeliness of the data or whether some conclusions are wrong.