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When chatbots fail: Why customer-service bots aren’t living up to the hype
According to the report, generative AI apps exploded onto the scene in late 2022, with interest in the technology skyrocketing after the release of ChatGPT.
In Kenya, business ventures across multiple sectors have embraced Artificial Intelligence (AI)-powered chatbots to handle customer queries via diverse platforms including on official websites, WhatsApp as well as on social networks.
The promise is alluring; instant answers, 24/7 support service and lower operation costs.
