Why hidden costs of water loss remain a pain point

Losses to NRW are not a new thing for the public water firms and, as details show, they affect nearly all companies.

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Access to water is a basic human right. Only 46 percent of Kenyans are, however, served by regulated water service providers (WSPs), says the Water Services Regulatory Board (Wasreb).

This, even as public water companies are said to have lost Sh15.9 billion on non-revenue water (NRW) during the year to June 2024, curtailing their ability to expand services and reach more deserving Kenyans.

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Note: The results are not exact but very close to the actual.