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Has your flight delayed? seek compensation
Jomo Kenyatta International Airport. FILE PHOTO | NMG
Is there anything more inconvenient than booking a flight only to get to the airport and see the glaring flashing sign that your flight is delayed or worse you board the flight anticipating a timely departure only to be held on the stand awaiting take off?
Passengers who experience a delay are not entitled to compensation. However, to ensure passenger protection and airlines do not haphazardly inconvenience passengers with long delays, the European Court of Justice ruled that any passenger who experiences a delay of three hours or more is entitled to compensation just like the passenger whose flight is cancelled.