Managing staff who lack self-awareness

Careers thrive on curiosity and humility; teams that embrace honest feedback outperform those undone by hidden egos.

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Moraa works in a Kilimani fintech operation and blitzes through weekly targets as if she has blinders on. She bulldozes past colleagues who hint that her follow-up emails are perceived as brusque and her demonstration handoffs from client to client leave the organisation’s support teams scrambling.

She laughs off all the firm’s whispers and chalks up the growing tension to jealousy, and doubles down on her lone wolf tactics. Meetings grow more tense, junior staff murmur about exit strategies, and a prized trophy client decides to renew with a rival company after one too many rough interactions that Moraa never catches or realises.

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