Revisiting insurance: Industry’s dismal penetration rates in Kenya cause for alarm

Consumers should question new health insurance costs and demand written explanations directly from the insurer, not the broker.

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Nearly four years have passed since Business Talk’s original four-part series that dissected the Kenyan health insurance industry through rigorous perspectives on famous trust scales.

The series garnered extensive responses from insurance customers and insurance companies alike. Now in 2025, Business Talk in the Business Daily embarks on a fresh look at Kenya’s health insurance sector in a new multi-week series.

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Note: The results are not exact but very close to the actual.