When Mwenda qualified as the supply chain director, it came with the enormous responsibility of ensuring that the firm met the required volumes in form and shape evacuated to the endpoints of the supply chain in the right quality and quantity, with every piece and pallet informed by different service level agreements and a factor for reverse logistics for another round from the factory to the last miles.
With the continued increase in demand laced with shifting consumer behaviour, informed by interventions around Covid-19 that saw a large number of employees transacting from home and priorities pointing to a need to cure worries around finances, health, and even job security.
