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SGR travellers have till December to reschedule lockdown tickets

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SGR passenger train on the Miritini Bridge along the Mombasa-Nairobi route. FILE PHOTO | NMG

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Summary

  • Kenya Railways extended the usage of the tickets bought during the lockdown period between March 26 and May 3, 2021 to end year.
  • the passengers can only reschedule the tickets at least 48 hours to the intended departure time and will be subject to availability of space on the intended travel date.
  • The passengers are expected to bring along their original identification documents and a copy of the same.

Madaraka Express passengers who were unable to use their tickets purchased during the lockdown period early this year now have until December 31, 2021 to reschedule the tickets.

This comes after the Kenya Railways extended the usage of the tickets bought during the lockdown period between March 26 and May 3, 2021 to end year.

In a public notice Thursday, the State corporation said that passengers in possession of the unutilised tickets purchased for travel during the period of the cessation of movement order should visit the nearest Madaraka Express passenger station and reschedule their tickets over the counter.

However, the passengers can only reschedule the tickets at least 48 hours to the intended departure time and will be subject to availability of space on the intended travel date.

“We wish to notify passengers in possession of unutilised tickets purchased for travel during the period the cessation of movement order that was in force March 26 and May 3, 2021 that the rescheduling window has been extended up to December 31, 2021,” read in part the notice.

The passengers are expected to bring along their original identification documents and a copy of the same.

The extension follows an earlier announcement by the Corporation in May at the end of the cessation of movement order.

At the time, Kenya Railways said they had waived the rescheduling fee for tickets purchased before May 2, 2021 and therefore passengers were free to rearrange the use of the unutilised tickets to a preferred date of travel.

In March this year, a spike in Covid-19 cases in the country prompted President Uhuru Kenyatta to order a cessation of movement in five counties namely Nairobi, Kiambu, Machakos, Kajiado, and Nakuru.

This led to the State Corporation suspending services at a time when a number of Kenyans had already purchased the tickets.

This affected the operation of the Madaraka Express passenger service which is designed to transport passengers between Mombasa and Suswa station with stop-overs at Mariakani, Miasenyi, Voi, Mtito Andei, Kibwezi, Emali, Athi River, Nairobi Terminus, Ongata Rongai, Ngong, and Maai Mahiu stations.

However during Labour Day celebrations, President Kenyatta lifted the cessation of movement order in the five counties allowing for the resumption of train services.

Subsequently, Kenya Railways announced the resumption of Madaraka Express passenger train services on May 3, 2021.

Madaraka Express passenger service has been in operation since June 1, 2018 and during the time more than five million passengers have been moved by the train.