Awful airports have one common feature: Too many ‘stakeholders’

Ever wondered why so many airports are struggling to perform the task of effortlessly guiding passengers from departure hall to aircraft? Dubai Airports Chief Executive Paul Griffiths has a simple answer: too many cooks.

Many airport operators don’t have direct control of different segments of the passenger journey – from check-in to immigration to duty-free or baggage handling – creating the potential for breakdowns along the way.