Earlier this month, at the Eswatini Association of Savings and Credit Cooperatives Conference, I was invited to share my thoughts on how Savings and Credit Cooperative Organisations (Saccos) can leverage technology for sustainable growth, drawing from lessons in Kenya.
I opined that adoption of technological tools is not elective, if at all an organisation is keen in achieving good returns, diversifying its product offering, enhancing customer engagement and experience and responding to competitive pressures.
