Many years ago, I used to work at the artist formerly known as Barclays Bank. One of my colleagues, who I’ll refer to as MK for now, was much loved for his razor-sharp wit, which kept us simultaneously entertained and well-grounded as he was fond of keeping our banker egos in check.
One Friday afternoon, MK prodded our collective thinking. “Do you guys think that your customers pick your calls because they see your name on the screen?”
