Overcoming the Iceberg of Ignorance

We hear a lot about the 'Iceberg of Ignorance’, where those at the top of the organisational pyramid have little idea about what’s really going on among their staff at the lower levels —about how they feel and how they behave with each other as a result of how engaged they are.

It’s why the programme Undercover Boss was created, where CEOs disguise themselves and pretend to be taking on trainee positions in different parts of their companies so they can get a feel for the real situation on the ground. They then return to their corner offices and fix what otherwise they wouldn’t have known needed fixing.