Service providers failing public utilities

Jomo Kenyatta International Airport. PHOTO | JEFF ANGOTE | NMG

For the past decades, most public spaces in Kenya have offered efficient and quality services to the public. But most of these services, often seen as essential, always come with a price. At times the prices are hiked without a proper regulatory framework, leaving many consumers frustrated.

And this brings into focus the whole idea of public-private partnerships (PPP’s), a relationship formed between the private sector and public bodies, introducing private-sector resources and expertise to public spaces and delivering quality services. But, unfortunately, the pricing of some of the public utilities is very high and not regulated. And the public is always at the mercy of the service provider.

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Note: The results are not exact but very close to the actual.