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The new competitive edge for financial institutions in East Africa
The future-ready bank will not simply process transactions. It will learn, adapt, predict and collaborate across an increasingly interconnected financial ecosystem.
Across East Africa's banking sector, digital transformation is no longer a competitive advantage; it is the baseline for survival. Over the past decade, financial institutions have invested heavily in mobile banking, digital channels, automation and core system modernisation.
These investments have expanded financial inclusion, scaled digital payments and transformed the interaction of customers with banks.
