Unified oversight key to protection of consumers in financial services

Kenya’s new financial inclusion strategy targets wider access, stronger consumer protection, and digital-driven banking reforms.

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The government’s Fourth Medium Term Plan has prioritised stability, inclusion and improved consumer protection in the financial sector, and identified various strategies to resolve longstanding market challenges. The recently launched National Financial Inclusion Strategy (NFIS) 2025 – 2028 serves as a key policy framework in advancing this ambition.

Themes, Leveraging Digital Transformation and Financial Literacy to enhance Financial Inclusion, the plan intends to bridge accessibility gaps, foster economic growth, and contribute to socio-economic stability.

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