How can our banking services be so bad, and so much worse than anyone else’s? We get international surveys reporting us as the most dissatisfied banking customers anywhere: and nothing shifts. So just why is it we don’t get, or deserve, the basic banking service regulation that everyone else enjoys?
For, in recent weeks, I have hit two more banking ‘practices’ that simply wouldn’t hack it as permissible elsewhere. But in Kenyan banking, seemingly, anything goes.
